Refund policy

At our online retail store for women, we strive to provide the best shopping experience possible. We understand that sometimes, circumstances may arise where you may need to cancel or request a refund for your order. Please take a moment to familiarize yourself with our cancellation and refund policy to ensure a smooth process.

Cancellation Policy

Once an order has been placed, we kindly request that you carefully review the size and other details before finalizing your purchase. Due to the nature of our products, we are unable to accept cancellations or provide refunds for incorrect sizing. We encourage you to double-check the size guide provided on the product page to ensure the perfect fit.

Refund Policy

In the unfortunate event that your order arrives damaged, we are here to assist you. We kindly ask that you reach out to our customer support team within 1 day of receiving the damaged item. To help us better understand the nature of the problem, we kindly request that you provide clear photos or videos showcasing the damage.

Our dedicated team will carefully assess the provided evidence and make a decision based on the discretion of the store. We understand that each case is unique, and we will do our best to find a fair solution that satisfies both parties involved.

Exceptions

While we strive to accommodate our customers to the best of our abilities, there are certain situations that fall outside of our control. We kindly request your understanding in the following scenarios:

• Unavailability or incorrect address/phone number provided by the customer: It is essential to provide accurate shipping information during the checkout process. We cannot be held responsible for undeliverable orders due to incorrect or incomplete addresses or phone numbers.
• Change of address after shipping: Once an order has been shipped, we are unable to make changes to the delivery address. We kindly ask that you carefully review your shipping information before finalizing your purchase.

Please note that any requests falling under these exceptions will be subject to the discretion of the store. We appreciate your understanding and cooperation in these matters.

Should you have any further questions or concerns regarding our cancellation and refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is nothing short of exceptional.